Aspire Club Terms and Conditions

These are the terms and conditions which govern the issue and use of the Aspire Loyalty Card (“Card”). In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person who is over 18 and to whom a Card has been issued.

• Members must be at least 18 years of age to participate.
• These terms and conditions should be read in conjunction with the Casino rules.

General Terms

• 1. Admission to the Aspire Club (“Loyalty Scheme”) may only be granted at Aspers total discretion following an application to Aspire Membership. An application may only be made in respect of an individual.
  
• 2. Suitable identification must accompany the application which shall include a photographic image being taken of the applicant and retained by the Casino, before membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
  
• 3. The Card remains the property of Aspers and Aspers reserves the right to change these terms and conditions for the Loyalty Scheme at anytime by posting such changes on its website and on the premises.
  
• 4. Aspers may suspend or withdraw Membership from any Member who in its view abuses the Loyalty Scheme
  or in any way brings the Loyalty Scheme into disrepute.
  
• 5. The details of all Members are kept in files administered by: The Data Controller, Aspers (Swansea) Casino, Salubrious Place, Wind Street, SA1 1EE and will be used for company purposes only.
  
• 6. Employees of Aspers are not eligible for the Loyalty Scheme.
  
• 7. Aspers reserves the right to suspend points to Members who have been suspended.
  
• 8. Only one Membership of the loyalty scheme per person is permissible.
  
• 9. The Loyalty Scheme has three status levels - blue, silver and gold and the benefits of each level is explained in greater detail by either an Aspers Staff Member or at an Aspire Kiosk.
  
• 10. Tier points must be earned annually in order to maintain status level.
  
• 11. The Card and Loyalty Scheme benefits are not transferable.
  
• 12. It is the responsibility of the Member to notify Aspers of any changes to their details including but not limited to their change of name and address. This may be done via an Aspers Member of Staff.
  
• 13. Promotion or demotion of a Members current tier would be based on total Aspire points accrued and number of visits within a 12 month period..
  
• 14. Any Patron who appears to be under 21 and participates in a cash poker game must be a Member.
  
• 15. Aspers may use the information relating to Members for administration, customer services and marketing in
  accordance with the DPA.
  
• 16. All benefits and rewards are subject to availability.
  
• 17. Only the Member listed on the card may receive account information or engage in any transaction within
  the Loyalty Scheme.
  
• 18. In the event of death or bankruptcy of a Member membership of the Loyalty Scheme will thereupon be cancelled and will also result in forfeiture of the available points balance.
  
• 19. In the event of a lost or stolen Card, the issue of replacement Cards to a Member is at Asper’s absolute
  discretion.
  
• 20. Members can only have one active Card at any one time.
• 21. When door charges are in place, those Aspers casino customers in possession of a valid Aspire card will not have to pay that charge. The customer must have their own Aspire card and the charge waiver will only apply to them.

Accrual

• 22. Members giving their Card or details to any other person for the purposes of using this to gain points may
  have their Memberships either cancelled or suspended at Aspers absolute discretion.
  
• 23. Members can only accrue attendance points once per gaming day, per casino.
  
• 24. A gaming day is defined as the opening hours of the casino as specified by the Rules.
  
• 25. Total points balance is only valid for 6 months from the date of the last visit.
  
• 26. Expired points cannot be reclaimed at any time.
  
• 27. Points are awarded subject to system availability.
  
• 28. Aspers reserves the right to adjust a Members point totals where points have accrued as a result of
  malfunction, operator fault, misrepresentation or any other reason.
  
• 29. In the event of a dispute, Aspers decision will be final and binding.
  
• 30. Members who opt out of the Loyalty Scheme forfeit all of their available points
  
• 31. The amount of Aspire points a Member can earn is dependant on two factors;
  1. The Members current Aspire Tier.
  2. The Game that they play.
  Promotional literature, Aspers Staff, Aspers Online and the Aspire Kiosks can provide further information.
  
• 32. Any Member who has opted out may apply to re-join the Loyalty Scheme and if accepted will not be able to
  re-instate any past accrued points at the time of opt out.
  
• 33. No points will be earned on any purchase that is paid for by using points from the Loyalty Scheme.
  
• 34. “Member get member” (explained in greater detail by an Aspers Member of Staff) earned points are only
  accrued on the introduction of an Aspire Member, not guests.
  
• 35. Patrons Aspire points will be removed where a patron has not visited Aspers within 3 months and has a total Aspire points balance of less than 100 Aspire points.

Redemption

• 36. Points are redeemed subject to system availability.
  
• 37 Any vouchers/ rewards/ points cannot be redeemed/ exchanged/ transferred for cash.
  
• 38. Any rewards that are redeemed and are subsequently lost are the sole responsibility of the Member.
  
• 39. Aspers will not be held responsible and have any liability for third party products and services for
  whatsoever reason and howsoever arising.
  
• 40. Once an order for any product is placed, it cannot be changed for another reward item.
  
• 41. Any Member may be excluded from the upper tiers (silver and gold) based on Aspers absolute discretion.
  
• 42. GOVERNING LAW
  Both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.